![]() If you don’t have much of a relationship with the person - you never met them, maybe just traded some emails - the entire letter might be just a few lines. ![]() That said, rejection letters need not be long, and the reason you give for the rejection need not be super-detailed. Knowing this, we were able to distill a set of guidelines for prospective authors that encouraged them to avoid these common pitfalls. For example, I can categorize most of my rejections for HBR into one of five categories: too broad (and thus not very useful to readers) too repetitive with stuff we’ve already published too jargony too self-promotional not supported by enough evidence or expertise. But one of the benefits of learning to write a good, clear rejection letter is that it forces you to think clearly about what it is that you want from other people, and what it is that your organization really needs. Writing good rejections does take a bit of time - especially at first. If there’s one thing that I’ve learned in a decade at Harvard Business Review - during which I’ve rejected literally thousands of ideas, pitches, and drafts - it’s that a quick “no” is better than a long “maybe.” Writing a Basic Rejection Letter Though painful, rejection has benefits: Research by Linus Dahlander at ESMT and Henning Piezunka at INSEAD has found, for example, that when organizations take the time to explicitly reject (rather than just passively ignore) crowdsourced ideas, it both increases the quality of the ideas they’re being offered and increases the engagement of the crowd. Because it’s unpleasant, too many of us put it off or don’t do it at all, essentially letting our silence do the talking. Whether you’re telling a job candidate that he didn’t make the next round, an entrepreneur that you’re not going to fund her project, or a vendor that you no longer need his services, these are emails most of us dread crafting. Rejection letters aren’t easy for any of us. ![]() A polite refusal is often your best bet if you have to reject a proposal.īelow are some standard rejection letter templates you can use (and personalize) for your customer interactions.Bad Writing Is Destroying Your Company’s Productivity, How to Improve Your Business Writing, What You Miss When You Take Notes on Your Laptop In fact, learning how to say no is an essential skill, especially for those working in customer-facing positions. Whether it’s a fear of a bad reputation, ruining your relationship with a customer, or completely losing their business, rejecting customer requests can be challenging if you don’t know how to do it in a professional way. How to say no to a customer: 7 Rejection letter templates
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